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CUSTOMER SUPPORT

How can we help?

Questions about courses, CE approvals, certificates, memberships, webinars or your account? Our team is here to help.

Email enquiries are normally answered within 24 hours on business days, Monday–Friday.

SUPPORT ANSWERS

Frequently asked questions

Ordering and accessing courses

How do I place an order?

Browse our course categories, choose a course and select Add to Cart. At checkout, enter your customer and payment details. After purchase, you will receive confirmation and instructions for creating or accessing your account.

Where can I find my course?

Sign in with the same email address used for purchase, open your account and select My Courses. Make sure the course search bar is empty, because existing text can hide courses.

Go to My Account
How do I create or sign in to my customer account?

Your free account provides access to purchased courses, materials, exams and certificates. Create or sign in using the email address connected with your purchase or membership.

Create an account Sign in
What is included with an online course?

Depending on the course, your structured online learning may include video tutorials, lectures, practical demonstrations, downloadable workbooks or notes, quizzes, a final exam and a certificate of completion. Digital course components are accessed through your online account.

Do I have to attend a webinar live?

No. Our webinars are delivered live, but the recording is normally uploaded within 24 hours. Registered learners receive ongoing access to the recording and included materials and can complete the online exam for their certificate.

View live webinars
Can I cancel an order?

Orders usually cannot be amended or cancelled immediately through checkout. If you made a mistake, contact us as soon as possible. Digital-product refund eligibility is explained in the Refund Policy section below.

Exams, certificates and CE/CPD

Where do I take my exam and what is the pass mark?

Your exam is inside the relevant course module. Most exams are multiple choice and completed online. Unless a course states otherwise, the pass mark is 70%.

When do I receive my certificate, and how can I obtain another copy?

After you pass the exam, the certificate module unlocks beneath it. Enter your name and completion date to generate your downloadable PDF certificate.

If you need another copy of a certificate, sign in to your customer account and complete the certificate-copy request form provided on your account page.

Open your customer account
Can I use the CE/CPD hours for licence renewal?

Acceptance depends on your profession, location and licensing authority. Use our CE Finder and confirm any specific requirement with your licensing board before relying on a course for renewal.

Open the CE Finder
Do you report course completions to CE Broker?

We report eligible completions for professions and states that use CE Broker. Categories and reporting rules vary, so check the requirements applying to your board and course.

NAT Global Campus membership

What does membership include?

Active members receive online access to the NAT course catalogue, with new learning added regularly. Courses typically include video, notes or workbooks, online assessments and certificates. Study online at your own pace.

Explore membership plans
How do I access or manage my membership?

Sign in to your account and select NAT Global Campus Members. To update billing or manage your plan, select Manage Membership from the account menu.

How do I add learners to a group plan?

Send our support team each additional learner’s name and email address. Our team will create access and send account instructions.

Are scholarships available?

Eligible learners can apply for consideration for available NAT Global Campus scholarship opportunities. Awards depend on criteria, availability and our discretion.

Scholarships and awards

Shipping, returns and exchanges

Can I receive a refund for an online course or digital product?

Because digital access is provided immediately, refunds are considered on a discretionary basis only. A request must be submitted within 48 hours of the original purchase.

Refunds are not issued for digital products purchased through a promotion, sale, discount, bundle or special-pricing event, or through a third-party partner, affiliate, reseller, marketplace or promotional campaign. Every otherwise eligible request is reviewed individually, and submitting a request does not guarantee approval.

Read the complete Refund Policy
Can I return a physical item?

Physical items must be unused, in their original condition and original packaging. A receipt or proof of purchase is required. Partial refunds may apply to used books, opened media or software, incomplete or damaged items not caused by our error, and items returned more than 30 days after delivery.

Return items to Niel Asher Education, 128 Oberholtzer Road, Gilbertsville, PA 19525, USA. Return-shipping costs are the customer’s responsibility and are non-refundable. For items over $75, consider tracked delivery or shipping insurance.

Read the complete Refund Policy
How are approved refunds and exchanges handled?

After a return is received and inspected, we will email you with approval or rejection. Approved refunds are credited to the original payment method. If an approved refund has not appeared, check with your card provider and bank before contacting us.

Physical items are exchanged only when defective or damaged. Contact support before returning an item for replacement.

Do you ship internationally?

We ship physical products to many countries. Available delivery costs appear at checkout. Customs duties, import taxes or local fees are the customer’s responsibility.

My physical order has not arrived

Check your dispatch email for tracking. If the order appears delayed, contact our support team and we will help investigate.

Can I access courses on a mobile device?

Yes. Courses can be accessed on desktop, laptop, tablet or smartphone. For longer lessons and exams, a larger screen may provide the best experience.

I cannot view or download course materials

Try refreshing the page, clearing browser cache and cookies, checking your connection or restarting the device. Downloads are usually beneath the workbook viewer. If the issue continues, contact our support team.

STILL NEED HELP?

Talk to a real person.

Our customer service team will help you find the right answer.

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Accredited CE CPD CNE Courses